Refund and Returns Policy

Customer Satisfaction is Our Priority

At Custom NBA Jersey, we are committed to providing you with high-quality products and excellent customer service. If for any reason you are not completely satisfied with your purchase, we offer a comprehensive Refund and Returns Policy to ensure a smooth and hassle-free experience.

Eligibility for Returns

1. Satisfaction Guaranteed

We want you to love your custom NBA jersey. If you are not entirely satisfied with your order, you may initiate a return within 15 days from the date of delivery.

2. Conditions for Return

To be eligible for a return, your custom NBA jersey must meet the following conditions:

  • The item must be in its original, unused condition.
  • All tags, labels, and protective packaging should be intact.
  • The return must be initiated within the specified return window.

Easy Return Process

1. Contact Customer Service

To start the return process, please contact our dedicated customer service team at [email protected]. Provide your order details, and our team will guide you through the steps.

2. Return Authorization

Once your return is approved, you will receive a return authorization. Please include this authorization in the return package.

Return Shipping

1. Self-Return Shipping

If you are responsible for the return shipping costs, we recommend using a reliable shipping service with tracking to ensure your package is delivered successfully.

Refund Process

1. Refund Timeframe

Once we receive and inspect the returned item, we will process your refund within 2 business days. The refund will be credited to your original payment method.

2. Refund Notification

You will receive an email notification once your refund has been processed. The time it takes for the refunded amount to appear in your account may vary depending on your financial institution.

Exchanges

1. Exchange Availability

At this time, we do not offer direct exchanges. If you wish to exchange your custom NBA jersey for a different size or style, please follow the return process and place a new order for the desired item.

Contact Us

1. Need Assistance?

If you have any questions or need assistance with the return process, please don’t hesitate to reach out to our customer service team at [email protected]. We are here to help and ensure your satisfaction.

Thank you for choosing Custom NBA Jersey. We value your trust and strive to provide you with an exceptional shopping experience.